Privacy Policy

1. Introduction

AgentX LLC ("AgentX," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at https://www.callagentx.com, use our software platform, or engage with our services, including AI-powered lead generation, outreach automation, AI receptionist services, and related tools (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services. This policy applies to all users of our platform, including clients, their customers, website visitors, and any individuals whose data is processed through our Services.

2. Information We Collect

We collect several categories of information in connection with your use of our Services:

2.1 Information You Provide Directly

When you register for an account, request a demo, subscribe to our Services, or communicate with us, you may provide us with personal information including your full name, business name, email address, phone number, mailing address, billing information (processed securely through our payment processor), job title, industry, and any other information you choose to share. When you submit a "Book a Demo" form or contact form, we collect the information you enter, including your name, company, email address, and phone number.

2.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, click-stream data, and device identifiers. We use cookies, web beacons, pixel tags, and similar tracking technologies to collect this information. You can control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our Services.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including data enrichment providers (such as Apollo.io), social media platforms (such as LinkedIn, Facebook, Instagram, TikTok, and X/Twitter), advertising networks, analytics providers, and our business clients who use our platform to manage their customer relationships. This information may include professional details, contact information, behavioral data, and publicly available information.

2.4 Information Processed on Behalf of Our Clients

Our platform enables business clients to upload, process, and manage contact lists and customer data. When our clients use our Services to conduct outreach campaigns, manage leads, or automate communications, we process personal data on their behalf as a data processor. In these cases, our clients are the data controllers and are responsible for ensuring they have the appropriate legal basis to share that data with us and to conduct outreach to their contacts.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, operate, maintain, and improve our Services, including processing your account registration, managing your subscription, facilitating AI-powered outreach campaigns, operating our AI receptionist and scheduling tools, and delivering the features you have requested.

Communications: To send you transactional communications such as account confirmations, invoices, service updates, security alerts, and technical notices. We may also send you marketing communications about our products, services, promotions, and events, subject to your communication preferences and applicable law.

Analytics and Improvement: To analyze usage patterns, monitor the performance of our Services, conduct research and development, and improve the quality, accuracy, and effectiveness of our AI models and automation tools.

Legal and Compliance: To comply with applicable laws and regulations, enforce our Terms and Conditions, respond to legal requests, protect the rights and safety of AgentX and our users, and prevent fraud, abuse, and other harmful activities.

Advertising and Marketing: To deliver targeted advertising through platforms such as Meta (Facebook and Instagram), to measure the effectiveness of our advertising campaigns, and to retarget visitors who have shown interest in our Services. We use Meta Pixel and Conversions API for this purpose.

4. SMS and Text Message Communications — Opt-In and Opt-Out Policy

4.1 SMS Opt-In

You may receive SMS messages from AgentX or from our clients using our platform only if you have provided your explicit, prior written consent to receive such messages. Consent may be obtained through a web form, a written agreement, a verbal agreement recorded in compliance with applicable law, or by texting a designated keyword to a short code or long code number. By opting in, you agree to receive text messages that may include appointment reminders, follow-up messages, promotional offers, service updates, and other business-related communications.

Message frequency varies depending on your interactions with our clients and the nature of the campaign. Standard message and data rates from your mobile carrier may apply. You are not required to consent to receive SMS messages as a condition of purchasing any goods or services.

4.2 SMS Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us or from a client using our platform. Upon receipt of your STOP message, we will send you a final confirmation message and you will be removed from the messaging list immediately. You will not receive any further SMS messages unless you re-opt-in.

You may also opt out by replying UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message. To re-subscribe after opting out, you may text START or YES to the same number, or re-submit your consent through the appropriate opt-in form.

For assistance with SMS opt-out or if you continue to receive messages after opting out, please contact us at [email protected].

4.3 SMS Help

To receive help regarding our SMS program, reply HELP to any text message or contact us at [email protected]. Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and other major wireless carriers. Carrier liability is not assumed.

4.4 Client Responsibilities for SMS

Clients who use our platform to send SMS messages to their contacts are solely responsible for obtaining and maintaining valid, documented consent from each recipient prior to sending any SMS communications. Clients must comply with all applicable laws and regulations, including the TCPA, and must maintain records of consent. AgentX provides the technology platform but does not independently verify that clients have obtained proper consent from their contacts. Clients agree to indemnify and hold AgentX harmless from any claims arising from their failure to obtain proper consent.

5. Email Communications and Opt-Out

We may send you marketing and promotional emails about our Services. You may opt out of receiving marketing emails at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional and administrative emails related to your account and our Services.

Our platform enables clients to conduct AI-powered email outreach campaigns. All such campaigns must comply with the CAN-SPAM Act and applicable anti-spam laws. Each outreach email sent through our platform includes an unsubscribe mechanism. Recipients who unsubscribe are removed from the relevant campaign and will not receive further emails from that campaign.

6. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors and service providers that perform services on our behalf, including cloud hosting (database and file storage), payment processing, email delivery, analytics, customer support, and advertising. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.

Business Clients: If you are a contact in a client's database, the client who uploaded your information has access to it through our platform. We process that data on the client's behalf and in accordance with their instructions.

Advertising Partners: We share certain data with advertising platforms, including Meta (Facebook and Instagram), to facilitate targeted advertising and measure campaign performance. This may include hashed email addresses, phone numbers, and behavioral data. You can manage your advertising preferences through the relevant platform's privacy settings.

Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a government request.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is retained for the duration of your account and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Campaign data and lead information uploaded by clients is retained for the duration of the client's subscription and for up to 90 days after account termination, after which it is permanently deleted unless the client requests earlier deletion.

8. Data Security

We implement industry-standard technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), encrypted storage, access controls, regular security assessments, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your personal information (subject to certain exceptions), the right to object to or restrict certain processing activities, and the right to data portability.

California Residents (CCPA/CPRA): California residents have the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information; the right to opt out of the sale or sharing of personal information; and the right to non-discrimination for exercising these rights. We do not sell personal information as defined under California law. To submit a privacy request, contact us at [email protected].

European Residents (GDPR): If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority. Our legal bases for processing include contract performance, legitimate interests, legal obligation, and consent where required.

To exercise any of your privacy rights, please submit a written request to [email protected]. We will respond to your request within 30 days (or as required by applicable law).

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and serve targeted advertising. Cookies are small data files stored on your device. We use essential cookies (required for the website to function), analytics cookies (to understand how visitors use our site), and advertising cookies (to deliver relevant ads and measure their effectiveness, including Meta Pixel).

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of our website. You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at optout.aboutads.info.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at [email protected].

12. Third-Party Links and Services

Our website and platform may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform. We are not responsible for the privacy practices or content of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: